An Arabic AI assistant for 200,000 patients
We added a clinically-guarded, Arabic-speaking AI assistant to a telehealth app, triaging symptoms and surfacing the right specialist while keeping doctors in the loop.
The challenge
Wasfa's support team was overwhelmed by repetitive triage questions, and patients struggled to reach the right specialist quickly — especially in colloquial Arabic.
Our approach
We built a retrieval-augmented assistant grounded in Wasfa's vetted medical content, tuned for Saudi dialects, with strict guardrails, human escalation and a clinician review loop. Every answer is traceable to a source.
The outcome
The assistant now handles 62% of first-contact triage, cut average wait time by 40%, and lifted patient satisfaction to 4.7/5 — all under clinician oversight.
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